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A Hormuud call-center agent wearing a headset

Hormuud TelecomCommissioned by Hormuud Telecom

Hormuud Call Center

Documentary-style commercial

Watch the film0:57
Client
Hormuud Telecom
Sector
Corporate & Brands
Running time
0:57
Discipline
Corporate & Commercial, Marketing Campaigns, Films & Cinematography

Overview

A documentary-style commercial for Hormuud Telecom's IVR call center, an inbound call-answering service that gives businesses a 24/7 support line for their customers.

The film

Running time 0:57

01 The challenge

Hormuud commissioned Talantali to introduce its IVR service, which connects businesses with their customers around the clock, in a way that felt real rather than like a typical advert.

02 The creative approach

Shot documentary-style in the city and inside the call center, the film follows people reaching out for help and the agents who answer them.

03 The deliverables

  • Commercial (0:57)

Production

Produced by Talantali

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